What is our return policy?
While we hope that you will enjoy every purchase with Urban Alley Vintage, if you are not completely satisfied with your item/s we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect saleable condition within 7 days of receipt. Please contact us at firstname.lastname@example.org to advise us of your return item so we can give you a return address and avoid any delays in processing your request.
When will i receive my refund?
We aim to process all refunds within 1-2 days of receipt of item, subject to meeting our terms and conditions. We will refund the value of the item you paid via the original payment method. Please allow 3-5 working days for credit and debit card refund to appear in your account.
The cost of returning the item to us is your responsibility. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage